Right of revocation
Right of revocation
Return consignments from Germany and abroad
The buyer has to pay the costs of the reshipment, if the delivered goods match with the ordered goods and if the price of the reshipped goods do not exceed an amount of EUR40.00 or if the buyer at a higher price of the goods has not arranged the trade-off or the contractual agreed partial payment at the time of the countermand.
Customer complaints
Unfree packages cause unessential costs, so we would appreciate if you could frank your complaints. Of course, we take over the postage if the complaint is entitled.
Complaints due to material defects (for example) are just accepted if the manufacturer agrees.
Please note that we do not have influence on that.
Right of revocation
You have the right to cancel your declaration of contract without stating a reason within 14 days in written form or if the goods were left to you before expiring date by returning the goods. The stated period of time starts at the earliest on receipt of this information in writing but not before receipt of the goods by the recipient (according to perseverative delivery of similar goods the stated period of time does not start before the receipt of the first part-delivery) and not before the performance of our duty to inform according to Art. 246 Para. 2 in connection with Para 1 clause 1 and 2 EGBGB as well as our obligations according to Para. 312e clause 1 Sentence 1 BGB in connection with Art. 246 Para 3 EGBGB.
To comply with the stated period of time it is sufficient to dispatch the cancellation or the goods in time.
The cancellation has to be sent to:
hatch / Oliver Baudach
Laubestr. 9
12045 Berlin
E-Mail: info@hatchkingdom.com
Effects of Revocation
In the event of an effective cancellation, the mutually provided goods and services shall be returned and, if applicable, any benefits enjoyed (e. g. interest) surrendered. In case you cannot return the received goods and services in total or in part or only in deteriorated condition, you have to, if applicable, provide compensation insofar. This does not apply for the delivery of goods, if the deterioration of the goods is due exclusively to their inspection - as would have been possible for you in a retail shop for example. Incidentally you can avoid the obligation for compensation by not using the goods, as if they were your property, and by refraining from doing anything, that could impair their value. Goods, that can be dispatched by parcel, have to be returned on our risk. You shall be responsible for the return costs if the merchandise supplied complies with the goods ordered and if the price of the merchandise to be returned does not exceed the amount of 40 Euros or - in case the price does exceed the amount of 40 Euros - if you have at the moment of cancellation not yet provided for the payment or a contractually agreed part payment. In any other case you will not incur any charges for the return of goods. Goods, that cannot be returned as parcels, will be collected from your address. Obligations for refunding of payments must be fulfilled within 30 days. The period of time starts after dispatch of your declaration of revocation or of the goods ? for us with the receipt of those.
